I have a question in relation to:

Booking

We advise to book early. Booking typically closes 4 days before your ceremony.
If your ceremony date is not listed on our website it means that the online bookings have not opened yet. We are waiting for your institution to officially confirm the details of the ceremonies.\n\nYou will receive information from the college once this has been announced and the online bookings will be live then.\n\nRest assured you will find out in plenty of time for your graduation date.
If you are unsure of what to choose please ask your course tutor or the university or college registry what award you are to receive.
If the date or time of your graduation should change after you have booked your hire outfit, don’t worry. Simply email info@armstrongandoxford.com and advise us of the new date so we can update your booking
Your height means the measurement from the top of your head to the ground, without shoes. This can be in metres or feet and inches
Your gown will be fitted on the day by one of our fully trained staff members. Sizing is always done by height.
The normal hire fee is usually for the ceremony and reception. This enables you to wear the outfit for your graduation ceremony and have private and official photos taken at the venue. If you opt for Extended Hire return bag which you can use to return the robes to us. Please note there will be an extra hire fee to pay, payable at time of collection.
You will be able to place a late order. Please attend early on the day of graduation and our staff will help you. Payment can be made on graduation day using all major debit or credit cards.
We do not take any student gown bookings over the phone or through the email. The orders must all be done on our website www.armstrongandoxford.com on the Student Hire page. If the online booking for your ceremony is closed please come along on the day of your ceremony during the gown collection times advised in the information provided by your institution and we will be able to help you.
Please contact us at info@armstrongandoxford.com and advise of your institution. Depending on your institution you may be able to collect and pay for your gown on the day.
You must contact us via email info@armstrongandoxford.com or contact your college directly.
You will receive an email after placing your order, and an SMS message in the days preceding your graduation date, confirming your order number. Please keep this information safe as you will need this to collect your gown.
Unfortunately we do not take orders at our offices. All orders should be processed via the website in advance of your ceremony, or for late orders from the allocated gown collection area during your institutions graduation days.
Please go to https://www.armstrongandoxford.com/Pages/Public/AandO/StudentHire.aspx
For student hire, please go to: https://www.armstrongandoxford.com/Pages/Public/AandO/StudentHire.aspx. For staff hire, please visit: https://www.armstrongandoxford.com/Pages/Public/AandO/StaffHire.aspx
Unfortunately we cannot take bookings over the phone. For student hire, please go to: https://www.armstrongandoxford.com/Pages/Public/AandO/StudentHire.aspx. For staff hire, please visit: https://www.armstrongandoxford.com/Pages/Public/AandO/StaffHire.aspx
You should receive a confirmation email at time of ordering. A text message will be sent 1-2 days before your ceremony as a reminder of your order number for ease of reference on the day/at time of collecting your gown set.
You should receive a confirmation email at time of ordering. An SMS message will be sent 1-2 days before your ceremony as a reminder of your order number for ease of reference on the day/at time of collecting your gown set.
You will be able to place a late order. Please attend early on the day of graduation and our staff will help you. Payment can be made on graduation day using all major debit or credit cards.

Collection and Fitting

Sorry but we are unable to answer your query using the chat service. Please email us at info@armstrongandoxford.com and we will get back to you.
Gowns must be returned to the returns location after your ceremony, or in the case of extended hire to Unit 44, Fashion City, Ballymount, Dublin 24.
Your university or college has set aside a special area for you to collect your outfit. Details of the location will be advised of the graduation information sent by your institute.
Details will have been given to you by your university or college, however as a general rule Armstrong and Oxford will normally be available to robe you at least two hours before your ceremony.
We will help you gown and ensure you are wearing your academic dress correctly.
If you did not receive an email after placing your order do not worry; you will receive an SMS message in the days preceding your graduation date, confirming your order number. Please keep this information safe as you will need this to collect your gown.
It is not imperative that you have the printed copy, but take a note of the number as it does speed things up at the ceremony. In addition, our representatives will have detailed lists on the day of your ceremony.
Please ensure you bring your order reference number with you on the day; you will receive this via an email after your place your order or in an SMS message in the days preceding your graduation date.
When collecting your gown you will be asked to present your reference number. Text or email is sufficient.
Someone else can collect your robe, but they must know your height and have your order reference number.
If you’re unable to collect it yourself at the specified times, someone else can on your behalf provided they have your full name and address, your height, and your reference number (from when you made your booking).
Each institution has its own stipulations on who wears caps. Armstrong & Oxford provides caps accordingly.

Payment

All major Debit or Credit Cards. Unfortunately we cannot accept American Express.
You will be provided with a summary of the price before you pay for your outfit online.
Visa verification is a system of checking the authenticity of your online transaction provided by your bank at checkout. This is nothing to do with Armstrong & Oxford. Please contact your bank if you are having difficulties.
3D secure is a system of checking the authenticity of your online transaction provided by your bank at checkout. This is nothing to do with Armstrong & Oxford. Please contact your bank if you are having difficulties.
For gown hire booking and prices please visit the Student Hire section on our website www.armstrongandoxford.com. The prices may vary between Universities and awards.
Unfortunately we do not sell second hand or used stock as we use it all for the ongoing graduations.

Returns

Yes you can avail of our extended hire option, just notify the registration desk when collecting your gown. You can keep the gown for up to a week. We will provide you with a return bag. There is an extra charge for this facility. The charge is the same whether you keep the gown for an extra day or the full week.
Refunds are given once the date of your graduation has passed and can take up to 10 days to process. If your graduation date has not yet passed please get back in touch with us once it has.

Still unsure about a query? You can contact us by phone:

Opening Hours
Mon - Fri:
9am - 5pm
Sat:
Closed
Sun:
Closed
Phone Numbers
Dublin
+353 (0)1 4295736